Contact
Sorted by the problem rather than by the channel, because the channel is the easy part.
Last updated: August 2026
"My deposit has not arrived"
Live chat, in the footer of every page, open around the clock in English and Dutch. Have the payment route and the reference from your transaction history ready — with those two things the case gets picked up at the step it is stuck at instead of from the beginning.
"My bonus did not attach"
Also live chat, and quickly, because a welcome offer attaches to the deposit that follows it rather than to one that has already landed. Say which offer you meant to take and when the deposit went through.
"My withdrawal is taking too long"
Check the transaction history first: a request still inside our own checking round can be pulled back from there, and one that has left us is with the payment provider. If neither describes yours, chat is the route, and again the transaction reference beats a description.
"A verification document came back"
support@lizaro.com, with the document attached. The two reasons this happens most are a corner cut off the image and a name that does not match the one on the account. Both are fixed in one reply.
"I want to know what data you hold"
dpo@lizaro.com goes straight to the Data Protection Officer: access, correction, erasure, and anything about the basis on which something is held. Use the address the account itself sits on when you send it.
"The first answer did not settle it"
complaints@lizaro.com, from the registered address, with COMPLAINT and the reason in the subject line, a detailed summary, and the specific dates and times. A Complaints Resolution Committee reviews it and answers within 10 days; an unusually complex case takes longer and we say so rather than going quiet.
What we do not have
No telephone line. No postal address. No social media account. Everything runs through chat and email, and a chat that cannot be closed while you wait carries on in writing in the message inbox inside your account, under its own reference.
Timings
| Route | Typical answer |
|---|---|
| Live chat | minutes |
| same day | |
| Verification, complete document set | within 10 days |
| Verification desk hours | 06:00–17:00 GMT, target three business days |
| Complaints committee | 10 days |